Check the knowledge base
Work through focused checks for backup, restore, connection, storage, installation, and access issues.
Troubleshoot an issue →Customer Support Portal
DBAegis Support Center
Get help with installation, backup failures, restore workflows, database connections, cloud storage, licensing, air-gapped deployments, and enterprise operations.
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SLAPer customer agreement
LogsSanitized attachments
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View all troubleshooting guidance →Choose the fastest path to an answer
Open a complete ticket
Include the product version, database engine, environment, job ID, impact, and steps already attempted.
Create a customer account →Keep the conversation together
Reply, add sanitized evidence, and follow status changes from one customer-scoped ticket history.
Go to your tickets →Share useful evidence—not sensitive data
Remove passwords, access tokens, private keys, connection strings, personal information, and database contents from screenshots and logs. Include only the smallest diagnostic excerpt needed to investigate the issue.
Read the privacy notice →Priority and response targets
Choose priority based on business impact. Contracted response commitments follow your applicable support agreement; Community support is provided on a best-effort basis.
Review the support matrix →